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Case Study - Higo Bank Ltd. Higo Bank Ltd. has a vision of providing the best financial services and becoming a bank that is truly loved by its customers. In October 2015, we merged with Kagoshima Bank and took a new step as Kyushu Financial Group. As the environment surrounding financial institutions changes dramatically, the company is not bound by past thinking and methods, but is working to create a new, broad-based, community-based business model to achieve sustainable growth in the region, thereby contributing to the development of local customers and the economy. We spoke with Nakabayashi and Kojima of the Human Resources Development Group of the Human Resources Department about the behind-the-scenes system that supports the human resource development at Higo Bank, which has such flexible thinking and a passion for contributing to the development of the local community. *Department names are as of the time of the interview in March 2024. Kyushu Financial Group, the holding company, has set out a human capital management-based human resource development policy, which states that in order to realize our co-creation vision based on our purpose, we will develop diverse human resources who can contribute in various fields beyond the scope of finance. As a company, we place importance on providing various learning opportunities and environments that go beyond the scope of "finance" to those who want to learn, take on challenges, and grow independently. In the past, when a company offered educational opportunities to its employees, it mainly consisted of targeted training sessions where employees learned about the work they were currently responsible for. On the other hand, in response to requests for employees to take the initiative in learning a wide range of content with an eye to their future careers, we felt the need to create an environment where employees could learn of their own volition. With the aim of establishing a corporate culture of proactive learning as a form of self-development, we introduced an LMS (a separate company) in 2011 and began working to create a proactive learning environment. The portal is operated for three separate purposes: a "self-development portal" aimed at supporting proactive capacity development; an "e-learning portal" aimed at acquiring knowledge necessary for the job; and an "examination portal" to be used only for promotion examinations within the bank. SmartSkill Campus is easy to use and has many functions, so I can make effective use of it in a variety of situations! Back to list Developing diverse talent that can contribute in a variety of fields beyond finance What kind of human resource development strategy does Higo Bank have? What do you place emphasis on in that strategy? Issues before implementing SmartSkill Campus and key points for selecting an LMS What were the important points you considered when selecting an LMS (learning management system) vendor, and what ultimately led you to introduce SmartSkill Campus? When the LMS was introduced in 2011, it mainly featured teaching materials provided by vendors, and employees selected content to study. Although it was a new initiative at the time for providing opportunities for self-study, as the bank continued to use it, it felt that there were limitations to generic teaching materials, and it became clear that the direction was to expand the bank's unique content based on the issues facing the bank and provide appropriate content to each employee. SmartSkill Campus makes it possible to display recommended courses based on individual attributes, and to provide appropriate content to each employee. This was the deciding factor that led to the introduction of SmartSkill Campus. How to use SmartSkill Campus Higo Bank operates three portals based on SmartSkill Campus. How is your education divided? Please tell me about Higin Learning Net. Three years have passed since we introduced Higin Learning Net to realize "One to One Education" and to provide learning materials tailored to the career plans of each employee and to enrich our learning materials. Specifically , we have set up "recommended courses for you" that list educational materials that meet the conditions for each employee according to their job skill level, responsibilities, and rank, thereby supporting their independent skill development . Please tell me about the "Higin Testing System." Previously, in-house exams were taken simultaneously at a venue, but in light of the COVID-19 pandemic, we added a portal as a "dedicated in-house exam system." The introduction of this system has streamlined everything from tracking attendance status on the management screen to collating answers and printing costs, and has also significantly reduced travel costs and travel time required to take exams. When we first started operations, we were very grateful for the prompt response to our requests for the development of a timer function and an in-progress saving function . Since administrative authority is limited to only a few in-house testing personnel, the system is used separately from the e-learning system. Evaluation of REVIC Global's solutions Please tell us what you appreciate about the system or support structure. We are truly grateful for not only the regular meetings, but also for the prompt response to our sudden requests and questions. The speed at which various functions are developed is fast, and the services we receive incorporate our requests, exceeding our expectations. We have complete confidence in them! Is there anything you would like to achieve or challenge in the future at your bank? We plan to continue expanding the content of Higin Learning Net in order to develop a proactive motivation to learn and support growth. However, simply expanding the current content will result in one-way learning, so in the future, we aim to make Higin Learning Net a "place" where people can output and share their learning and grow together. And in the future, we hope that Higin Learning Net will become one of the apps that people check every day. Higo Bank Ltd. Using three different portals to develop diverse talent who can contribute in a variety of fields Please tell me about the Higin e-Learning System. We have introduced the "Higin e-Learning System," which each department has the authority to manage, to implement self-study, tests, and questionnaires aimed at acquiring knowledge necessary for work . By digitizing and managing course history and grading results, we are using this information to understand the learning status and to plan human resource development measures. In addition, each department's superior can refer to the course status of their own department, so they can check the progress and promote and follow up on the use of the system as appropriate . Future outlook Please tell us about the challenges you faced before introducing the LMS (Learning Management System) and the education you envisioned with the introduction of the LMS. Please tell us about the challenges you faced before introducing the LMS (Learning Management System) and the education you envisioned with the introduction of the LMS. Company Name Higo Bank Ltd. Industry Banking Number of people Approximately 3,000 people assignment Expanding original content based on issues Providing appropriate content to each employee TOPICS Developing diverse talent that can contribute in a variety of fields beyond finance Issues before implementing SmartSkill Campus and key points for selecting an LMS How to use SmartSkill Campus Evaluation of REVIC Global's solutions Future outlook Functions that are being used Administrator Course Recommendations Tests/Surveys Administrative privileges Supervisor/Mentor Menu Customization and additional function development proposals Useful resources Easy to understand! LMS/e-learning study materials set of 3 For those considering introducing or switching to e-learning, you can download three consideration materials all at once. Download materials Seven points to keep in mind when selecting an LMS service We will introduce seven points to consider when choosing an LMS to develop, implement, and succeed in your company's human resource development initiatives. Download Documents Six points for successful LMS operation We will introduce some operational key points for effectively utilizing LMS and solving human resource development issues. Download Documents Please feel free to contact us with any concerns you may have regarding human resource development. Free individual consultation We will answer any concerns or questions you may have regarding the new implementation or replacement of an LMS (Learning Management System), the selection of e-learning content, or the production of in-house training videos. Application Free trial, quote, and inquiries Please click here to request a demo ID to try out the SmartSkill Campus features for free for two weeks, or to request a quote or other inquiries. inquiry

LMS「SmartSkill Campus（スマートスキル キャンパス）」を導入いただく場合の一般的な流れをご紹介いたします。検討時から運用開始後まで専任のカスタマーサクセスがサポートいたしますので、LMSの新規導入もお乗換えも安心してご相談ください。 Flow of LMS implementation We will introduce the general flow when introducing the LMS "SmartSkill Campus". A dedicated customer success team will support you from the time of consideration to after the start of operation, so please feel free to contact us whether you are introducing a new LMS or switching to another one. Flow from introduction to operation R.G. ❶ Meeting and quotation We will ask you about your company's ideas and challenges, introduce you to success stories, and provide suggestions. We can also issue you a demo ID so you can try it out. [Output] Product Introduction Feature Summary Chart Proposals tailored to your company's educational vision Demo environment provided Quotation Both ❷ Contract Inquiries and quote requests [Output] Contract or purchase order We will create scenarios for using the LMS in the real world. By organizing the target users and objectives and clarifying the scenarios for use, we can create an appropriate operational design. Why/Purpose Who is eligible and whether it is mandatory or optional? What / Learning Content When/at what time/period Where (internal or external) How/How to use LMS R.G. ❹ Integration into LMS Based on the details of your operational arrangements, our Customer Success team, who are experts on SmartSkill Campus, will propose the best way to use the LMS to improve the effectiveness of education and operations in response to the issues and operations that your company wants to achieve or solve with the LMS. [Output] Your company's own manual Feature Overview As necessary depending on R.G. ❺ System integration, customization development If there is a need to develop a UI or unique functions, we will define the requirements and proceed with development. Customization and additional function development proposals We will set up connections with various internal and external systems, such as personnel databases and talent management tools. API Integration Collaboration with Kaonavi CYDAS integration R.G. ❻ Opening your own LMS A contract will be concluded to introduce SmartSkill Campus. A template is available. We will prepare a dedicated LMS environment for your company. [Output] Administrator ID As necessary depending on R.G. ❼ Original content creation If there is any content that is lacking at the time of implementation, we will create it for you. Professional custom-made teaching materials customer ❽ Converting internal documents into content SmartSkill Campus has an optional content creation feature that allows you to turn your company's internal documents (PowerPoint) into e-learning content. Content Creation Features customer As necessary depending on ❾ Data Migration Design If you are switching from your current LMS, we will migrate your teaching materials and educational history data to SmartSkill Campus. We will determine the scope of the history to be migrated and migrate the history and content. We can also provide support. Both ❿ Content Registration The content you need to start with will be registered in SmartSkill Campus. Content that we handle will be registered by us, and your company's original content will be registered by you. Creating a course customer ⓫ Internal Announcement You will be responsible for informing related parties and participants about the start of the LMS. At that time, we will communicate the benefits of taking the course through actual screen images and a user guide. [Output] Operation briefing session Participant's Guide Administrator's Manual customer ⓬ LMS Settings You can narrow down the target participants, link the content, set the publication period, set the completion criteria, set the course information and promotion emails, etc. You can use the operation efficiency function to reduce the operational burden. AI Course Recommendations Web conferencing system integration Training application management customer ⓭ Start of operation Accept your students and start using SmartSkill Campus. Both ⓮ Check usage status Dedicated customer success specialist to assist with onboarding Our dedicated customer success staff will analyze usage, create reports, hold regular meetings, and listen to issues and make suggestions to help you implement the PDCA cycle, helping you achieve your LMS implementation goals. customer ❸ Operational Arrangements What is an LMS? How to choose an LMS Flow of LMS implementation LMS Security The difference between LMS and e-learning The role of LMS in human capital management FAQ FAQ SmartSkill Campus Free individual consultation and request for information REVIC Global, the company that provides SmartSkill Campus, has a proven track record of implementing LMS for many companies with advanced requirements, and is highly skilled in proposing LMS implementation and utilization support to realize customers' educational ideas. Our LMS professionals have the technical background of our own development and the know-how we have cultivated through accompanying customer success, and will help you select the appropriate LMS. You can download detailed information about SmartSkill Campus, including its service overview, strengths, our support services, global support, and benefits of implementation. Request information Request information Contact Us Business hours: 9:30-18:30 (Monday-Friday) tel 03-6824-9782 If you would like to gather information about SmartSkill Campus, request a demo, receive a quote, or discuss business with us, please contact us here. Contact Us

Apply for a free demo ID For details on how we handle personal information, please see the "Handling of personal information in the Free Demo ID application form" below. If you agree to the "Personal Information Handling on the Free Demo ID Application Form" , please check "I Agree" and register using the form below. Handling of personal information on the free demo ID application form 1. Name of organization or name REVIC GLOBAL Co., Ltd. 2. Name or job title, affiliation and contact details of the personal information protection manager (or his/her representative) 3. Purpose of Use of Personal Information To accommodate free demo ID applications To provide information about our services 4. Outsourcing of personal information handling operations We may outsource all or part of our personal information handling operations to external parties. In such cases, we will carefully select contractors on the condition that they have established and implemented a management system that can adequately protect personal information, and will conclude a non-disclosure agreement with the contractor to ensure that they strictly manage your personal information. 5. Request for disclosure of personal information You may contact our inquiry desk to make requests regarding the disclosure of your personal information (notification of the purpose of use, disclosure, correction, addition or deletion of content, suspension or erasure of use, and suspension of provision to third parties). In such cases, we will respond within a reasonable period of time after verifying your identity. Our contact details for inquiries regarding personal information are as follows: 〒105-0014 Sumitomo Real Estate Shiba Building 2nd Building, 4th Floor, 1-5-9 Shiba, Minato-ku, Tokyo REVIC Global Co., Ltd. Administration Department Personal Information Inquiry Section TEL: 03-6824-9781 (reception hours 10:00-17:30) *Inquiries received on Saturdays, Sundays, national holidays, the New Year holidays, Golden Week, and during the summer holidays will be processed on the next business day. 6. Voluntary provision of personal information Whether or not you provide your personal information to us is up to you, but please note that if you do not provide your personal information, we may not be able to provide you with appropriate services. 7. When acquiring personal information through a method that cannot be easily recognized by the individual Cookies are used to make browsing our website more convenient when you return to our website, and do not infringe on your privacy or have any adverse effects on your computer. Additionally, our website uses the SSL (Secure Socket Layer) data encryption system for all areas where personal information is entered. Furthermore, we have taken measures such as installing a firewall to protect information on the website. However, due to the nature of Internet communications, we cannot completely guarantee security. Please be aware of this in advance. Personal Information Protection Manager Kashiwagi Osamu Conservation Manager Affiliation REVIC GLOBAL Inc. Management Department Contact details for the conservation manager TEL:03-6824-9781

Corporate philosophy and message from the president Company Overview Corporate philosophy and message from the president Major Customers Electronic Announcement About REVIC Global About REVIC Global Shanghai President and CEO of REVIC Global Co., Ltd. Kashiwagi Osamu Corporate Philosophy Message from the President We strive to learn and grow on our own, and to constantly deliver new solutions to our customers and contribute to their corporate growth. In this ever-changing and evolving world, I believe what companies need is to "develop autonomous human resources." We believe that a better company can be created by running a learning organization, and we would like to work hard to solve our customers' problems. We are a company that has continued to support our clients' human resource development through content production and LMS provision. We aim to be the one and only company for our customers, and strive to provide services that are well-received. We will also continue to work hard every day to create a society based on respect. Companies have always been built on people. This will not change in the future AI/DX society. If that is the case, we would like to continue our exploration of "people and education." "A company is its people" -Only One and Respect- "A company is its people" Creating a bright future through education Education worth spreading!

System operation status We will inform you of the system's operating status. SmartSkill Campus We are currently operating as usual. Currently, the System is operating normally. *Please note that this page is updated during our business hours. Our business hours: Weekdays 9:30-18:30, excluding Saturdays, Sundays and holidays

"SmartSkill HCE" is a new talent management system that realizes human capital management. "SmartSkill HCE" is a new talent management system that resolves the lack of coordination and automation between human resource strategies and skills development, and realizes human capital management. HR data indicators necessary for management decision-making are visualized from various perspectives, and the data is visualized so that it can be easily understood at a glance. In addition, automatic integration with LMS provides personalized learning that fills skill gaps, improving the value of employee human capital. Request Form ■ Total 20 pages What you'll learn in this document What is a talent management system? What is SmartSkill HCE? SmartSkill HCE Features What can SmartSkill HCE do? Collaboration with LMS "SmartSkill Campus" support Safety features Handling of personal information in the document request form 1. Name of organization or name REVIC GLOBAL Co., Ltd. 2. Name or job title, affiliation and contact details of the personal information protection manager (or his/her representative) Personal Information Protection Manager Kashiwagi Osamu Conservation Manager Affiliation REVIC GLOBAL Inc. Management Department Contact details for the conservation manager TEL:03-6824-9781 3. Purpose of Use of Personal Information Notification of how to download the materials you requested Responses to inquiries Providing information on products and services, campaigns, seminars and events, etc. 4. Outsourcing of personal information handling operations We may outsource all or part of our personal information handling operations to external parties. In such cases, we will carefully select contractors on the condition that they have established and implemented a management system that can adequately protect personal information, and will conclude a non-disclosure agreement with the contractor to ensure that they strictly manage your personal information. 5. Request for disclosure of personal information You may contact our inquiry desk to make requests regarding the disclosure of your personal information (notification of the purpose of use, disclosure, correction, addition or deletion of content, suspension or erasure of use, and suspension of provision to third parties). In such cases, we will respond within a reasonable period of time after verifying your identity. Our contact details for inquiries regarding personal information are as follows: 〒105-0014 Sumitomo Real Estate Shiba Building 2nd Building, 4th Floor, 1-5-9 Shiba, Minato-ku, Tokyo REVIC Global Co., Ltd. Administration Department Personal Information Inquiry Section TEL: 03-6824-9781 (reception hours 10:00-17:30) *Inquiries received on Saturdays, Sundays, national holidays, the New Year holidays, Golden Week, and during the summer holidays will be processed on the next business day. 6. Voluntary nature of provision of personal information Whether or not you provide your personal information to us is up to you, but please note that if you do not provide your personal information, we may not be able to provide you with appropriate services. 7. Cases where personal information is acquired in a manner that is not easily recognizable by the individual Cookies are used to make browsing our website more convenient when you return to our website, and do not infringe on your privacy or have any adverse effects on your computer. Additionally, our website uses the SSL (Secure Socket Layer) data encryption system for all areas where personal information is entered. Furthermore, we have taken measures such as installing a firewall to protect information on the website. However, due to the nature of Internet communications, we cannot completely guarantee security. Please be aware of this in advance.

MBA Training Content Content Library Content for successful applicants Content for new employees Content for young and mid-career employees Management Content DX/Technology Content Content for sales and manufacturing MBA Training Content CSR and Compliance Training Content Qualification Content Language and Global Human Resource Development Content PC/IT Skills Improvement Content In an increasingly globalized and complex business environment, students can systematically learn the theories and knowledge necessary to grow into the next generation of leaders and analyze and solve problems in a short period of time. Our courses do more than just teach knowledge; they also come with accompanying worksheets that allow you to output ("be able to do") the knowledge you've input ("understand") by applying it to your own company's environment and challenges. In addition to our own company, we also stock teaching materials from other affiliated companies, allowing us to offer the most comprehensive lineup in the industry. Lineup We offer basic teaching materials that serve as a common management language for global business development, such as "business strategy," "marketing," "accounting," and "human resource management." "Marketing" - Creating a system that sells Japanese: 1 person/3 months/22,000 yen English/Chinese: 1 person/3 months/28,600 yen In this e-learning course, you will first understand the process of formulating a marketing strategy, and then, following a framework known as the 4Ps of Marketing, you will learn about the specific decisions that need to be made in order to execute the strategy that has been drawn up. View product introduction Psychom Management Skills Course "Accounting": Understanding management from financial statements 1 person/3 months/22,000 yen Accounting is the recording and organization of a company's financial information based on certain rules for the purpose of reporting the company's business status to shareholders and other stakeholders. In this course, you will learn accounting, how to read and analyze financial statements in the following three levels (14 sessions): What you'll learn [Level 1: Overview of Financial Statements (Getting the Big Picture)] Session 1: Financial Statement Structure Session 2: Balance Sheet Session 3: Profit and Loss Statement Session 4: Cash Flow Statement [Level 2: Important Accounting Principles ] Session 5: Depreciation Session 6: Provisions Session 7: Consolidated Accounting Session 8: Market Value Accounting Session 9: Tax-Effect Accounting [Level 3 Financial Analysis ] Session 10 Profitability Analysis Session 11 Asset Efficiency Analysis Session 12 Safety/Liquidity Analysis Session 13 Cash Flow Analysis Session 14CVP Analysis MBA Management Training Course Series marketing 1 person/3 months/31,350 yen In this course, you will learn the basic marketing concepts required in business and a business framework for management-related judgments and decision-making. What you'll learn [Chapter 1: Marketing Overview] Marketing Concept Marketing Overview Chapter 2: Marketing Opportunity Analysis Macro environment analysis Marketing Research Customer purchasing behavior [Chapter 3: Selecting your target market] segmentation Targeting positioning New Product Development and Product Life Cycle [Chapter 4: Product Strategy] Product Strategy Pricing Strategy [Chapter 5: Sales Promotion Strategy] Channel Strategy Promotion Strategy Advertising, sales promotion and public relations MBA Management Training Course Series leadership 1 person/3 months/31,350 yen You will learn the basic concepts of leadership in corporate management as well as the decision-making techniques and communication skills necessary for a leader. What you'll learn [Chapter 1: What is a leader?] The role of a leader Leadership Theory [Chapter 2: Motivation] Changing outlook on humanity Motivation theory [Chapter 3: Group formation] Group Dynamics Group decision making [Chapter 4: Communication] Influence communication [Chapter 5: Organizational Design] Organizational Structure Organizational Growth Organizational Culture [Chapter 6: Transformation] Change Process Psychom Management Skills Course A management strategy to survive the times 1 person/3 months/22,000 yen As corporate management issues become more complex and diverse, strategic thinking is required of everyone in business. This course will clearly explain a framework for analyzing your company's environment, determining the direction you should take, and building a "strategy" to drive your business forward. What you'll learn [Overview] SS1.What is business strategy? SS2. Corporate Strategy SS3. Basics of Business Strategy-PPM- SS4. Meaning of Environmental Analysis [Environmental Analysis] SS5.PEST/SPEC SS6.5 Force SS7.3C [Strategic Options] SS8. Value Chain SS9. Porter's Strategic Position SS10. Strategic Position (Case Study) SS11. Core Competence and Ansoff's Matrix SS12.Delta Model SS13. Alliance and M&A Strategy SS14. Innovation Strategy Psychom Management Skills Course Division "Logical thinking" to accelerate problem solving 1 person/3 months/22,000 yen In business, it is essential to have the ability to come up with better solutions to problems and the communication skills to persuade those around you to act. This course will explain the "basic skills of logical thinking" and how to apply them in the workplace as "problem-solving techniques" and "communication techniques." What you'll learn [Basic logical thinking skills] SS1. The benefits of logical thinking SS2. Basics of Logic -MECE- SS3. Basics of logic - Deductive and inductive reasoning [Problem-solving techniques] SS4. Problem-solving process SS5. Problem Setting: Where Phase SS6.Cause Analysis: Why Phase SS7. Solution planning: How Phase [Communication skills] SS8. How to make a pyramid structure SS9. [Exercise] Clarifying the subjective point SS10. [Practice] Thinking about effective frameworks (sub-points) SS11. [Practice] Improving the persuasiveness of your evidence SS12. Practical application of pyramidal structures 1 person/3 months/31,350 yen You will learn the concept of present value, basic theories of stocks and bonds, investment decision criteria, and theories of portfolios and CAPM. What you'll learn [Chapter 1: Present value and investment decisions] The role of finance Present Value and Cost of Capital Investment decision making [Chapter 2: Bond and Stock Prices] Compound Interest and Bond Pricing Free Cash Flow and Theoretical Price of Common Stock [Chapter 3: Risks] Portfolio risk and return CAPM [Chapter 4: Market Efficiency and Capital Structure] Efficient Market Hypothesis MM Theory and the Weighted Average Cost of Capital [Chapter 5: Options] Basics of options theory MBA Management Training Course Series finance MBA Management Training Course Series Business Strategy 1 person/3 months/31,350 yen You will gain an important framework for understanding competition between companies and developing strategies to gain a competitive advantage. What you'll learn [Chapter 1: Overview of Business Strategy] Strategic thinking Formulating business strategies Measuring results [Chapter 2: Types of competition] Market Structure and Busts Competitive analysis perspective [Chapter 3: Structure-based Advantages] Cost Advantage Other Advantages Strategy of the Weak [Chapter 4: Capability-based Advantages] resource How to acquire resources and organizational power How to utilize resources and organizational strength [Chapter 5: Dynamism of Competitive Advantage] Dynamism of Competitive Advantage MBA Management Training Course Series Financial Accounting 1 person/3 months/31,350 yen You will learn the basic concepts of accounting and disclosure in corporate management. What you'll learn [Chapter 1: Current state of financial accounting] Corporate accounting and systems Internationalization of Corporate Accounting [Chapter 2: Disclosure through financial statements] Disclosure Types Balance Sheet and Income Statement Cash flow statement Meaning of financial statements [Chapter 3: How to read financial statements – assets and liabilities] Valuation and Expense of Assets Liability Valuation [Chapter 4: How to read financial statements – capital accounting and income statement] Capital Accounting Preparing an income statement MBA Management Training Course Series Management Accounting 1 person/3 months/31,350 yen You will learn the basic concepts of accounting in corporate management and theories of management accounting, such as cost accounting. What you'll learn [Chapter 1: Management accounting and cost accounting] What is Management Accounting? Calculating the cost [Chapter 2: Business Management] Management Information Budget Management Balanced Scorecard MBA Management Training Course Series accounting 1 person/3 months/31,350 yen You will learn the basic concepts of financial accounting and management accounting in corporate management. In addition to various analytical methods using financial statements, you will also learn methods for cost accounting and break-even analysis. What you'll learn [Chapter 1: Current state of accounting] Corporate accounting and systems Internationalization of Corporate Accounting [Chapter 2: Disclosure through financial statements] Disclosure Types Balance Sheet and Income Statement Cash flow statement Meaning of financial statements [Chapter 3: Preparing Financial Statements – Assets and Liabilities] Valuation and Expense of Assets Liability Valuation [Chapter 4: Preparation of Financial Statements – Capital Accounting and Income Statement] Capital Accounting Preparing an income statement [Chapter 5: Cost calculation and business management] Calculating the cost Management Information Please feel free to contact us for a free demo ID or to request information. Contact us

Case Study - Sumitomo Life Insurance Company Company Name Sumitomo Life Insurance Company Industry Insurance Number of people Approximately 10,000 people assignment Promoting independent career planning TOPICS Our vision for well-being Background to the introduction of SmartSkill Campus How to use SmartSkill Campus About REVIC Global's solutions Sumitomo Life Insurance Company defines well-being as living a better life for each individual, and in light of the arrival of an era in which people will live to be 100 years old, we aim to become an "indispensable insurance company group" that makes a tangible contribution to well-being, which aims to realize happiness and fulfillment of the mind and body of people. In fiscal 2021, we will launch the Human Resources Mutual Development Headquarters, with the pillar of "human resources mutual development," which aims to enhance people's value and grow together. We are working to create human resources and organizations that can respond flexibly to the new era and enable each employee to continue to take on challenges for the future autonomously. We spoke with Sato and Inoue from the Human Resources Department/Human Resources Development Office about the behind-the-scenes system that supports Sumitomo Life Insurance Company's human capital management. *Department names are as of the time of the interview in March 2023. Our company exists because of our customers, so our management philosophy is based on providing the best possible service from the customer's perspective. To achieve this, we believe it is important that our employees are fulfilled and satisfied. We define well-being as a virtuous cycle in which helping our customers achieve the "happiness of living better" contributes to society, while at the same time providing motivation, challenges, and growth for our employees. In order to achieve well-being, it was essential to create an environment where employees could easily access learning so that they could plan their careers independently, so introducing SmartSkill Campus to our in-house training was a major first step. We hoped that this would encourage our staff to further develop themselves, so after the system was implemented, we first wanted to increase the login rate, and then the attendance rate. After holding hierarchical training within the company, we introduce your company's (REVIC Global) content to employees as learning materials that they can use independently. Sometimes listening to training once is not enough to fully understand, so video content that can be easily accessed at any time is extremely useful. For new and young employees, I think the site is packed with content on basic business etiquette and skills that they will want to acquire as members of the workforce, and for mid-level employees, I recommend team management content, as they will be in a position to drive the organization. Back to list Our vision for well-being Please tell us about what you are aiming for with well-being as your goal. Please tell us the meaning behind the phrase "human resource co-development." In this era of rapid change, past success stories may not necessarily be applicable in the future. Therefore, I feel that it is difficult to develop people by relying solely on experience. As it will become necessary for older employees to learn from younger staff, especially in the digital area, we have adopted the phrase "human resource co-development" to express our belief that it is important to increase opportunities for dialogue and build relationships in which each party complements the other's shortcomings. Background of SmartSkill Campus What challenges did you face when implementing SmartSkill Campus? What points did you focus on when selecting a vendor? After comparing conditions with other companies, taking into consideration the functionality required to achieve what we wanted, the balance between the number of users and the cost of implementation, we decided on your company (REVIC Global) as we expected the best cost-effectiveness. The solid support system has also been well received within the company, and although it was initially introduced within the scope of the Human Resources Department, we plan to expand it to all employees, including sales staff, who are in a different department. We are very satisfied because the dedicated person in charge understands our needs and provides original proposals, such as customization, to meet those needs. Another deciding factor was that your company (REVIC Global) has a wealth of content that can be used by both veteran and junior employees. How to use SmartSkill Campus How are you using SmartSkill Campus? What effects have you seen since implementing SmartSkill Campus? We have received feedback from employees on reduced working hours that they are happy to be able to watch videos on their smartphones even outside of working hours. We believe that if employees have this experience even just once, it will lead to continuous learning. Thanks to increased awareness of self-development, in fiscal 2022, more than 2,000 employees took advantage of subsidies for self-development expenses. About REVIC Global's solutions What do you think about REVIC Global's services after actually using them? When running the organization, various questions and concerns arise, but since we hold regular monthly meetings, we are really grateful to be able to receive advice at each meeting. If I have any questions about how to use SmartSkill Campus, I can always ask via the chatbot, and it's also helpful that dedicated staff members respond quickly. Please tell us about your future plans. We would like to further increase awareness of SmartSkill Campus, so that people will think, "SmartSkill Campus = a place where you can get useful information." We believe that it will be necessary to update the content to meet the needs and flexibly change the way we use SmartSkill Campus, so we will continue to work towards establishing e-learning with your continued support (REVIC Global). Sumitomo Life Insurance Company Collaborative human resource development to become an "indispensable insurance group" that contributes to well-being What kind of people are you looking for in employees in order to achieve well-being? We believe that we need human resources who can accept diverse values and flexibly respond to the changes of the times and take on new challenges. To achieve this, it is necessary for employees to take the initiative in their career development and continue to learn. For this reason, we are taking various measures, and e-learning is one of them. At the beginning, I was worried because the number of views wasn't increasing as expected, but your company (REVIC Global) advised me that "It's important not to have the purpose of watching the video." By following that advice and sending out fresh and useful information for employees at the right time, the number of views increased and we received a lot of feedback. In addition, the "logical thinking" content is the most popular among all the contents. It is a field that has few opportunities to learn during working hours, but I think it is the foundation of business skills for all employees. In addition, we hold "Yukatsu Seminars" every month using web conferencing tools, inviting leading experts in each field to give lectures on a wide range of topics, such as work methodology, deepening expertise, and fostering a social outlook. For employees who were unable to attend on the day, we provide archived sessions on SmartSkill Campus, which have been very well received. By regularly announcing this content via in-house e-mail newsletters and connecting the information with lines rather than dots, we have been able to manage it effectively. Until now, the general concept of insurance products has been "contingency coverage to prepare for risks," but we aim to go beyond that concept. By providing new value by reducing risk itself through insurance products that encourage customers to take part in health promotion activities, we aim to become an insurance company group that contributes to well-being. Useful resources Easy to understand! LMS/e-learning study materials set of 3 For those considering introducing or switching to e-learning, you can download three consideration materials all at once. Download materials Seven points to keep in mind when selecting an LMS service We will introduce seven points to consider when choosing an LMS to develop, implement, and succeed in your company's human resource development initiatives. Download Documents Six points for successful LMS operation We will introduce some operational key points for effectively utilizing LMS and solving human resource development issues. Download Documents Please feel free to contact us with any concerns you may have regarding human resource development. Free individual consultation We will answer any concerns or questions you may have regarding the new implementation or replacement of an LMS (Learning Management System), the selection of e-learning content, or the production of in-house training videos. Application Free trial, quote, and inquiries Please click here to request a demo ID to try out the SmartSkill Campus features for free for two weeks, or to request a quote or other inquiries. inquiry

Apply for a free demo ID For details on how we handle personal information, please see the "Handling of personal information in the Free Demo ID application form" below. If you agree to the "Personal Information Handling on the Free Demo ID Application Form" , please check "I Agree" and register using the form below. Handling of personal information on the free demo ID application form 1. Name of organization or name REVIC GLOBAL Co., Ltd. 2. Name or job title, affiliation and contact details of the personal information protection manager (or his/her representative) 3. Purpose of Use of Personal Information To accommodate free demo ID applications To provide information about our services 4. Outsourcing of personal information handling operations We may outsource all or part of our personal information handling operations to external parties. In such cases, we will carefully select contractors on the condition that they have established and implemented a management system that can adequately protect personal information, and will conclude a non-disclosure agreement with the contractor to ensure that the contractor manages your personal information strictly. 5. Request for disclosure of personal information You may contact our inquiry desk to make requests regarding the disclosure of your personal information (notification of the purpose of use, disclosure, correction, addition or deletion of content, suspension or erasure of use, and suspension of provision to third parties). In such cases, we will respond within a reasonable period of time after verifying your identity. Our contact details for inquiries regarding personal information are as follows: 〒105-0014 Sumitomo Real Estate Shiba Building 2nd Building, 4th Floor, 1-5-9 Shiba, Minato-ku, Tokyo REVIC Global Co., Ltd. Administration Department Personal Information Inquiry Section TEL: 03-6824-9781 (reception hours 10:00-17:30) *Inquiries received on Saturdays, Sundays, national holidays, the New Year holidays, Golden Week, and during the summer holidays will be processed on the next business day. 6. Voluntary provision of personal information Whether or not you provide your personal information to us is up to you, but please note that if you do not provide your personal information, we may not be able to provide you with appropriate services. 7. When acquiring personal information through a method that cannot be easily recognized by the individual Cookies are used to make browsing our website more convenient when you return to our website, and do not infringe on your privacy or have any adverse effects on your computer. Additionally, our website uses the SSL (Secure Socket Layer) data encryption system for all areas where personal information is entered. Furthermore, we have taken measures such as installing a firewall to protect information on the website. However, due to the nature of Internet communications, we cannot completely guarantee security. Please be aware of this in advance. Personal Information Protection Manager Kashiwagi Osamu Conservation Manager Affiliation REVIC GLOBAL Inc. Management Department Contact details for the conservation manager TEL:03-6824-9781

privacy policy Site Policy Security Policy privacy policy Terms of Service Established: November 1, 2006 Revised: March 1, 2013 REVIC Global Co., Ltd. President and CEO Osamu Kashiwagi REVIC Global Inc. (hereinafter referred to as "our company") fully recognizes its social mission regarding the protection of all personal information handled by our company in order to contribute to the realization of an advanced knowledge society through our human resource development support services and technical education services, and will comply with the protection of the rights of individuals and laws and regulations regarding personal information. In addition, we have established a personal information protection management system to embody the policy shown below, and hereby declare that we will work as a company to continuously improve it while always keeping abreast of the latest IT trends, changes in social demand, and fluctuations in the business environment. We will only acquire, use and provide personal information to the extent necessary for the legitimate conduct of our business, employment of employees and personnel management, and will not handle personal information beyond the scope necessary to achieve the specified purposes of use. We will comply with laws, regulations, national guidelines and other standards regarding personal information protection. We will take reasonable safety measures to prevent the risk of personal information being leaked, lost, or damaged, and will continually improve our personal information security system by investing management resources in line with the actual circumstances of our business. In the unlikely event that such a situation occurs, we will take prompt corrective measures. We will respond promptly, sincerely and appropriately to any complaints or inquiries regarding the handling of personal information. We will continually improve our personal information protection management system by reviewing it in a timely and appropriate manner in response to changes in the environment surrounding our company. This policy will be distributed to all employees to ensure that they are aware of it, and will also be posted on our website, etc., so that it is available to anyone at any time. End For inquiries regarding personal information, please contact the following office. Sumitomo Real Estate Shiba Building 2nd Building, 4th Floor, 1-5-9 Shiba, Minato-ku, Tokyo 105-0014 REVIC Global Co., Ltd. Administration Department Personal Information Inquiry Section TEL: 03-6824-9781 (reception hours 10:00-17:30) *Inquiries received on Saturdays, Sundays, national holidays, the New Year holidays, Golden Week, and during the summer holidays will be processed from the next business day. Handling of Personal Information Established: November 1, 2006 Revised: April 1, 2022 REVIC GLOBAL Co., Ltd. will take great care in managing the personal information entrusted to us by our users and will handle it in accordance with the following principles. REVIC GLOBAL Co., Ltd. 2. Name, affiliation and contact details of the administrator REVIC GLOBAL Co., Ltd. Administrator Name Personal information protection manager Osamu Kashiwagi Department REVIC GLOBAL Inc. Management Department contact address TEL: 03-6824-9781 1. Name of business operator 3. Definition of Personal Information Personal information refers to information that can identify an individual, such as an address, name, telephone number, email address, place of employment, course information and grade information for human resources development support services or technical education services, and other descriptions, etc. It also includes information that can be easily collated with other information to identify a specific individual. 4. Acquisition of Personal Information When obtaining directly When we directly acquire personal information, we will do so only through lawful and fair means, and will publish necessary information such as the purpose of use on our website. When obtained indirectly When obtaining personal information indirectly, we will verify whether the information was obtained properly from the individual concerned. 5. Purpose of Use of Personal Information We will use the information provided by our customers to the extent necessary for the performance of contracts and transactions with our customers. Purpose of use of personal information handled in inquiries and requests for information (subject to disclosure) Sending the materials you requested Responses to inquiries Providing information on products and services, campaigns, seminars and events, etc. Purpose of use of personal information handled during the free trial and document download (subject to disclosure) Notification of how to download the free trial or materials you have applied for Responses to inquiries Providing information on products and services, campaigns, seminars and events, etc. Purpose of use of personal information handled in the learning portal service and self-development support service (subject to disclosure) Responses to inquiries Implementation and operation of learning portal services (delivery of learning materials, grade management, participant management, etc.) Reporting to affiliated corporations on the implementation and operation of the Service (including reports on course application status, attendance status, and response status to inquiries) Other purposes of use within the scope of the contract with the customer or purposes of use with the customer's consent Purpose of use of personal information handled by Globalization Services (subject to disclosure) Responses to inquiries Selection of translators and interpreters and notification of the results Reference information on the translators' and interpreters' work history and other business capabilities To transfer materials and make various contacts in carrying out translation and interpretation related work Providing information on translation and interpretation, and providing support for improving skills Purpose of use of personal information handled at the seminar (subject to disclosure) Responses to inquiries Contact regarding the seminar you have applied for Providing information on products and services, campaigns, seminars and events, etc. Company employee information (subject to disclosure) For employee personnel management, business management, health management, and security management Information on job applicants to our company (subject to disclosure) To contact job applicants and manage our recruitment operations Personal information entrusted to us by our customers in connection with the commissioning of business (subject to non-disclosure) To properly carry out the entrusted business 6. Voluntary provision of personal information Providing personal information to our company is optional. However, if you do not provide the personal information required for each service, it may be difficult to provide the service smoothly. Please note in advance. 7. Provision of personal information to third parties As a general rule, we will not provide personal information to third parties without the customer's consent. We will only provide personal information to third parties with the customer's consent after specifying the recipient and the content of the information to be provided. However, in the following cases, we may provide personal information without the customer's consent, provided that it does not violate applicable laws and regulations. If we determine that the customer is causing harm to a third party When it is particularly necessary for the improvement of public health or the promotion of healthy child development, and it is difficult to obtain the customer's consent When it is necessary to cooperate with a national or local government agency, or a person commissioned by them, in carrying out duties prescribed by law, and obtaining the customer's consent is likely to impede the performance of those duties When disclosure of personal information is requested by a court, the public prosecutor's office, the police, a bar association, a consumer center, or an organization with equivalent authority. When a customer explicitly requests disclosure or provision to a third party When disclosure or provision is permitted by law 8. Scope of Third Parties In the following cases, the recipient of personal information will not be considered a third party. When the Company outsources all or part of the handling of personal information to a third party within the scope necessary to achieve the purpose of use (the Company will be responsible for the handling of personal information by the third party) When personal information is provided in connection with business succession due to a merger or other reasons. 9. Disclaimer regarding provision to third parties In the following cases, we shall not bear any responsibility regarding the acquisition of personal information by a third party. When a customer or their corporation applies for a learning course through the learning portal service and self-development support service and discloses personal information to the educational provider If the individual is unintentionally identified based on information entered by other customers on this website When personal information is provided by a customer and used on an external site linked to our website If a person other than the customer obtains information that can identify the customer (ID, password, etc.) The self-development support service operated by our company is a service that accepts applications for study courses hosted by educational providers on our website. Personal information provided when applying for a study course will be stored by each educational provider for the purpose of providing the study course, sending study materials, managing grades, etc. Please contact each educational provider directly for information on how they handle personal information stored by them. 10. Handling of personal information by educational providers (partner companies) 11. Entrustment of Personal Information Handling In order to provide better service to our customers, we outsource some of our business operations. We may entrust personal information to these outsourcing companies. In such cases, we select outsourcing companies that are deemed to handle personal information appropriately, and in contracts, etc., we determine the necessary matters to prevent leakage of personal information by proper management of personal information and confidentiality, and ensure that the information is managed appropriately. 12. Use of statistically processed data In order to carry out the commissioned work, we may create statistical data based on the personal information provided, which has been processed so that individuals cannot be identified. Statistical data that does not identify individuals will be used as statistical data for the purposes of research, review, planning, etc., aimed at the smooth provision of the Service and the improvement of the Service. 13. Notification of matters related to retained personal data or records of provision to third parties As a general rule, only the customer himself/herself (or, in the case of the Learning Portal Service, only the affiliated corporation) may request the disclosure, correction, deletion, suspension of use, and suspension of provision to third parties of registered personal information. For specific methods, please check the procedures for responding to requests for disclosure, etc. below. However, we may not comply with requests for disclosure if there is a risk of harm to the life, body, property, or other rights and interests of the customer or a third party, if there is a risk of significant interference with the proper implementation of the Service, or if it violates other laws and regulations. In addition, if suspending the use of the personal information or suspending its provision to third parties (hereinafter referred to as "Suspension of Use, etc.") would require a significant amount of expense, or if it is difficult to implement Suspension of Use, etc., and we take alternative measures necessary to protect your rights and interests, we may not comply with your request for Suspension of Use, etc. Contact for requests for disclosure, etc. Sumitomo Real Estate Shiba Building No. 2, 4th Floor, 1-5-9 Shiba, Minato-ku, Tokyo 105-0014, Japan REVIC Global Co., Ltd. Administration Department Personal Information Complaints and Inquiries Desk Manager TEL: 03-6824-9781 (reception hours 10:00-17:30) Procedures for requests for disclosure of retained personal data or records of provision to a third party After receiving your request, we will send you a designated request form, the "Request for Disclosure, etc. of Retained Personal Data," by mail. Please send the completed request form, a copy of the document verifying your identity (or a document verifying that you are the agent, if requesting through a proxy), and a postal money order for the handling fee (only for requests for notification of purpose of use and disclosure) to the Personal Information Inquiry Office listed above. If you wish to have your information disclosed via electromagnetic procedures, please let us know. As a general rule, we will comply with your request. How to verify your identity driver's license Passport Health insurance card Residence card Special permanent resident certificate If requesting through a representative, documents verifying the representative's identity If the person requesting disclosure, etc. is an agent, please enclose documents certifying that the agent is an agent and documents certifying the agent himself/herself. The registered domicile information included in each document should be limited to the prefecture, and any subsequent information should be blacked out or otherwise processed. In addition, each document should not include the personal number, or all digits should be blacked out or processed. Documents proving that you are an agent Power of attorney from the person in question (original) A copy of either Family register Resident's card (stating family relationship) Other official documents that can verify legal representation A copy of either Certificate of registration of guardianship etc. Other official documents that can verify legal representation Documents verifying the identity of the agent driver's license Passport Health insurance card Resident card Fee for requesting notification of purpose of use or disclosure 1,000 yen per request (If you are making a request in writing, please enclose a postal money order with your invoice or other document. If you wish to make a request by other method, we will discuss this with you at the time of your request.) 14.Accuracy of Personal Information We will endeavor to process the personal information provided accurately. However, the affiliated corporation or the customer will be responsible for ensuring that the personal information provided is accurate and up-to-date. 15. Management of Personal Information We strive to implement appropriate security measures to prevent the loss, misuse, and alteration of personal information entrusted to us by our customers. Personal information is stored in a secure environment that is not accessible to the general public. 16. Cases where personal information is acquired in a manner that is not easily recognizable by the individual Cookies are used to make browsing our website more convenient when you return to our website, and do not infringe on your privacy or have any adverse effects on your computer. Additionally, our website uses the SSL (Secure Socket Layer) data encryption system for all areas where personal information is entered. Furthermore, we have taken measures such as installing a firewall to protect information on the website. However, due to the nature of Internet communications, we cannot completely guarantee security. Please be aware of this in advance. 18.About Certified Personal Information Protection Organizations An authorized personal information protection organization is an organization that has been certified by the competent minister pursuant to Article 37 of the Personal Information Protection Act, and whose purpose is to ensure the proper handling of personal information by handling complaints regarding the handling of target personal information and providing information to target businesses, etc. Name of the certified personal information protection organization: Japan Information Technology Promotion Association Contact for complaint resolution: Privacy Mark Promotion Center Consumer Consultation Desk Roppongi First Building, 1-9-9 Roppongi, Minato-ku, Tokyo 106-0032 TEL: 0120-116-213 For inquiries regarding personal information, please contact the following office. Sumitomo Real Estate Shiba Building 2nd Building, 4th Floor, 1-5-9 Shiba, Minato-ku, Tokyo 105-0014 REVIC Global Co., Ltd. Administration Department Personal Information Inquiry Section TEL: 03-6824-9781 (reception hours 10:00-17:30) *Inquiries received on Saturdays, Sundays, national holidays, the New Year holidays, Golden Week, and during the summer holidays will be processed from the next business day. privacy policy 17. Measures taken to ensure the safety of retained personal data Establishment of Basic Policy In order to ensure the proper handling of personal data held by us, we have established a "Personal Information Protection Policy" that covers "compliance with relevant laws, regulations, guidelines, etc." and "contact point for questions and complaints." Establishment of rules regarding the handling of retained personal data We have formulated personal information protection regulations that stipulate how retained personal data should be handled, who should be responsible and who should fulfill their duties, etc. for each stage of the process, such as acquisition, use, storage, provision, deletion/disposal, etc. Organizational safety control measures ① We have appointed a person responsible for handling retained personal data, clarified the employees who handle retained personal data and the scope of retained personal data handled by said employees, and established a reporting system to the person responsible in the event of finding or indicating a violation of the law or handling regulations. ②Regarding the handling of personal data, we regularly conduct self-inspections and also have audits conducted by other departments and external parties. Personnel safety control measures ① We provide regular training to employees on important points regarding the handling of retained personal data. ②All employees have been required to submit a confidentiality pledge regarding the personal data they hold. Physical security control measures ①In areas where retained personal data is handled, we manage employee entry and exit and restrict the devices that can be brought in, and take measures to prevent unauthorized persons from viewing retained personal data. ② We take measures to prevent theft or loss of devices, electronic media, documents, etc. that handle retained personal data, and when carrying such devices, electronic media, etc., including moving around within the business premises, we take measures to prevent retained personal data from being easily identified. Technical security control measures 1) We implement access control to limit the persons in charge and the scope of the personal information database that they handle. ②We have implemented mechanisms to protect information systems that handle retained personal data from unauthorized external access or malicious software.